Refund policy

TRUEWILD Featherworks, LLC
1050 County Road 157
Fremont, Ohio 43420
info@truewildfeatherworks.com
(419) 341-9619

Last updated: July 24, 2026

REFUND AND RETURN POLICY

We want every TRUEWILD customer to feel confident in the work and merchandise they receive. Because our store includes both ready-to-ship merchandise and one-of-a-kind custom taxidermy and feather art, different rules apply to each type of purchase.

1. CUSTOM TAXIDERMY AND FEATHER ART

A 50% non-refundable deposit is required to reserve a place in our production schedule. The deposit compensates TRUEWILD for scheduling, planning, consultation, materials, and work reserved for the project.

Custom taxidermy mounts and feather art are created specifically from the customer's bird and according to the approved project direction. For that reason:

- Custom projects cannot be returned or exchanged.
- The deposit remains non-refundable if the customer cancels.
- Once work has begun, payments are non-refundable.
- The remaining balance, including approved upgrades, storage fees, taxes, and return shipping when applicable, must be paid before pickup or return shipment.

Natural feathers, hides, anatomy, coloration, condition, and available materials vary from bird to bird. TRUEWILD uses professional judgment to create the strongest finished result possible, but exact duplication of another mount, photograph, or artwork cannot be guaranteed.

If you have a concern about a custom project, contact us promptly so we can review it and determine an appropriate solution.

2. MERCHANDISE

Inspect merchandise as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@truewildfeatherworks.com. Include your order number and clear photographs of the item, packaging, and shipping label when relevant.

When a damaged, defective, or incorrect item is verified, TRUEWILD may provide a replacement, store credit, or refund, depending on availability and the circumstances.

Other merchandise return or exchange requests must be submitted within 7 days of delivery and are reviewed case by case. Approval is not guaranteed. Any approved item must be unworn, unused, unwashed, and returned in its original condition and packaging. Customers are responsible for return shipping unless the return is caused by our error or a verified defect. Original shipping charges are not refundable.

Do not send a return without receiving instructions from TRUEWILD first.

3. NON-RETURNABLE ITEMS

The following are not eligible for return or exchange except where required by law:

- Custom taxidermy mounts
- Custom feather art
- Deposits and amounts applied to custom work already begun
- Gift cards
- Items damaged through wear, washing, misuse, improper care, or failure to follow care instructions

4. SHIPPING DAMAGE TO COMPLETED CUSTOM WORK

If a completed mount or feather art piece arrives damaged, notify TRUEWILD immediately and no later than 7 days after delivery. Keep all packaging materials and take clear photographs before moving or discarding anything. Carrier claims may require the original box, internal packing, labels, and documentation.

5. REFUNDS

Approved refunds are issued to the original payment method. Financial institutions and payment processors may require additional time to post the refund after it is issued.

6. COMPLETED PROJECT PICKUP AND STORAGE

Completed custom projects should be picked up within 30 days after TRUEWILD notifies the customer that the project is ready. After 30 days, a storage fee of $25 per week applies until pickup or return-shipping arrangements are completed.

7. CONTACT

To request assistance, contact:

TRUEWILD Featherworks, LLC
info@truewildfeatherworks.com
(419) 341-9619
1050 County Road 157, Fremont, Ohio 43420

This policy does not limit any consumer rights that cannot legally be waived.