Privacy policy

TRUEWILD Featherworks, LLC
1050 County Road 157
Fremont, Ohio 43420
info@truewildfeatherworks.com
(419) 341-9619

Last updated: July 24, 2026

TRUEWILD Featherworks, LLC ("TRUEWILD," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, join our email list, place an order, arrange a custom project, or otherwise interact with us.

1. INFORMATION WE COLLECT

Depending on how you use the website, we may collect:

- Contact information, such as name, email address, telephone number, billing address, and shipping address
- Order and transaction information, including products, services, project details, payment status, refunds, shipping, and communications
- Custom-project information, such as bird species, harvest details, tag or possession information, photographs, requested design, and pickup or shipping preferences
- Account information, if customer accounts are enabled
- Marketing preferences, newsletter signups, and communication history
- Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, cookie identifiers, and interactions with the store
- Information submitted through contact forms, reviews, customer support, or social media

Payment-card information is processed by Shopify and applicable payment providers. TRUEWILD does not receive or store complete payment-card numbers.

2. HOW WE USE INFORMATION

We may use personal information to:

- Process orders, payments, refunds, shipping, and pickup
- Respond to inquiries and provide customer service
- Plan, document, create, and deliver custom taxidermy and feather art projects
- Verify required project, harvest, possession, or shipping information
- Communicate about project status, orders, appointments, and delivery
- Send marketing communications when permitted and honor unsubscribe requests
- Operate, personalize, measure, secure, and improve our website and services
- Detect fraud, misuse, security incidents, or unlawful activity
- Maintain business, tax, accounting, and legal records
- Comply with applicable laws, lawful requests, and regulatory obligations
- Enforce our policies and protect our rights, customers, business, and others

3. HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that help operate the business, including:

- Shopify and its affiliated commerce services
- Payment processors and financial institutions
- Shipping carriers, fulfillment providers, and insurers
- Email, customer-service, analytics, advertising, fraud-prevention, security, and website-application providers
- Accountants, legal advisers, consultants, and other professional providers

We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Certain analytics, advertising, cookie, or data-sharing practices may be treated as a "sale," "sharing," or targeted advertising under some privacy laws. Where required, Shopify or TRUEWILD may provide tools to manage those choices.

4. SHOPIFY

Our store is hosted by Shopify. Shopify processes information needed to provide the storefront, checkout, payment, security, analytics, and related commerce services. Shopify's own privacy terms also apply to its processing activities.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, local storage, and similar technologies to keep the store functional, remember preferences, understand traffic, prevent fraud, measure performance, and support marketing.

Browser settings may allow you to block or delete cookies, but doing so can affect checkout and other store functions. Where required, we may present cookie or privacy-choice tools through Shopify.

6. MARKETING COMMUNICATIONS

You may unsubscribe from promotional email by using the unsubscribe link in the message. Transactional and service communications about orders, projects, payments, pickup, shipping, or account security may still be sent.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing orders and projects, maintaining required business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations.

8. SECURITY

We use reasonable administrative, technical, and organizational safeguards. No online transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain processing. You may also have rights relating to targeted advertising, sale, or sharing of personal information.

To submit a request, email info@truewildfeatherworks.com. We may need to verify your identity before completing the request. Authorized agents may be required to provide proof of authority. We will not unlawfully discriminate against anyone for exercising applicable privacy rights.

10. CHILDREN'S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.

11. THIRD-PARTY LINKS

The website may link to services or websites we do not control. Their privacy practices are governed by their own policies.

12. CHANGES TO THIS POLICY

We may update this policy to reflect operational, legal, technology, or service changes. The updated date at the top shows when the policy was last revised.

13. CONTACT

TRUEWILD Featherworks, LLC
1050 County Road 157
Fremont, Ohio 43420
info@truewildfeatherworks.com
(419) 341-9619